Reduce downtime
Get help when a software question is stopping the team from moving forward, rather than losing time searching for an answer alone. Our UK team helps you work through the issue so you can return your attention to clients.
Why customer care matters
Your online salon management system supports a busy working day. When an appointment, checkout or client-record question interrupts it, you need a clear answer. Salon Manager gives hair and beauty salons several ways to get practical help.
For premium salons and multi-location teams, training should support growth as well as daily operations. Learn how to use more of your all-in-one software as responsibilities, services and goals change.
Get help when a software question is stopping the team from moving forward, rather than losing time searching for an answer alone. Our UK team helps you work through the issue so you can return your attention to clients.
Unlimited training means new starters, role changes and refresher sessions do not have to wait until the team is struggling. Give each person time to learn the tools they use, then revisit them as responsibilities change.
Choose phone, email or chat during working hours. Use help guides for a quick task or book training for a closer look. Match the help to the task, with a person available during working hours when you need a conversation.
Evenings, weekends and early starts are covered by Mia. She can answer support questions or log a ticket for human follow-up. You can ask for help when the question arises, without waiting for the next working day to begin.
Choose the quickest route
Use the quickest route for the situation: immediate human support, self-service guidance for routine questions, or unlimited training when the team needs more confidence.
Speak to a person by phone, email or chat during working hours. Outside those hours, call the same number for Mia.
Use our Salon Manager Online help guides for everyday tasks. Find guidance on salon booking software, salon CRM and the workflows your team uses most.
Get to know your salon software system with onboarding, refresher sessions or focused workflow training. New team members can learn at their own pace.
Get support
Choose the quickest route
Call the team, open a help guide, book training or use Mia after hours.
Explain what is stopping you
Tell us what you are trying to do, what happened and what is preventing you from continuing.
Resolve it or agree the next step
Use the guidance provided, arrange focused training or leave the information needed for follow-up.
Out-of-hours support
Mia is Salon Manager’s AI support assistant. She keeps help available outside our UK team’s working hours, so a software question does not have to wait until the next working day. Call the usual support number and explain what you need help with.
Customer care facts
24-hour support combines our UK team during working hours with Mia outside those hours. Unlimited training and online help guides are included too.
Our UK-based team provides phone, email and chat support during the published working hours.
Training covers onboarding, refreshers and everyday workflows, with no additional training fee. Whether you use salon software for groups or run one salon, your team can keep learning.
Online help guides explain common Salon Manager tasks so teams can find practical instructions immediately.
Mia can help answer 95% of queries outside working hours. If further help is needed, she can log a support ticket.
Measured service
Based on Salon Manager phone, support-ticket and platform data from the latest available 12-month reporting period. Individual cases may take longer where investigation is required.
Customer experiences
★★★★★
“From the initial onboarding through to ongoing support, the team at Salon Manager have been exceptional. Nothing has ever been too much trouble.”
★★★★★
“I have been a customer for over 20 years and the support the staff have given me and my salon has been brilliant. They have the patience of a saint.”
★★★★★
“The transition to Salon Manager was so good. They did everything for me stress free, and the training was brilliant and easy to follow.”
At a glance
Your salon software support continues beyond the working day. Contact our UK team by phone, email or chat during working hours. Mia provides AI assistance outside those hours. Help guides and unlimited training also help salon owners and their teams build confidence with everyday tasks.
Straight answers
Choose a convenient training time without leaving this page.